Terms & conditions


You will automatically receive a ‘CTMUK Acknowledgment’ email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct.

CTMUK Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. CTMUK Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however CTMUK Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

CTMUK Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact CTMUK Ltd customer services team immediately.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

CTMUK Ltd use their own transport wherever possible but do use third party companies where appropriate.


Toll charges are not included in the instant online quotes. The driver may ask you for the additional charges incurred.

Amendment Policy

Any amendment must be made via email at [email protected] or by telephone on 0121 769 0747 to us directly.  You will receive an email confirming the amendment. Amendments must not be made with your driver.

Cancellation Policy

CTMUK Ltd will accept any cancellation made as long as there is at least 24 hours notice, however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via email to [email protected].